Engineering Support Specialist Posted Dec 07
Smalley Steel Ring Company, Lake Zurich, IL
Smalley Steel Ring Company is the market leader in the industrial retaining ring and wave/compression spring manufacturing business. We have been manufacturing and supplying the aerospace, automotive and other industrial markets for over 50 years. We take pride in the business we have built, the quality of our innovative products, our focus on continuous improvement, and the high level of service that we provide to our loyal customers.

Position Overview:

We are currently looking for an Engineering Support Specialist to join our team! This individual will become a product expert and serve as a support network for our diverse customer base and internal teams. The Engineering Support Specialist will learn about our customer’s unique application requirements and work with them directly to find the right product. This individual will be involved in many facets of the Sales, Engineering and Marketing teams. We want someone eager to learn and ready to hit the ground running!

Job Responsibilities:

Supporting various departments of the organization, including Sales, Engineering, and Marketing
Serves as the primary point of contact for assigned customers and leads
Provides professional sales service promptly and efficiently via phone and email
Establishes effective internal communications regarding customer and products
Conducts high potential follow-ups with prospects and customers
Supports Engineering design questions
Application knowledge support
Pre-RFQ qualifying and support
Account farming (focus on key accounts and/or expand accounts)
Qualifies for new business opportunities (NBOs)
Supports strategic account Sales initiative
Assists with technical writing support
Assists with customer training on-site and off-site
Occasionally represents the company at trade shows


Associates degree in Engineering or related technical field
High technical aptitude and problem solving skills
Exceptional verbal and written communication
Team-oriented and collaborative
CRM platform experience preferred
CAD software experience preferred
Engineering support experience preferred
Must be authorized to work in the US on a permanent basis

Smalley offers a competitive compensation and benefits package, including 401(k) savings plan with company match; profit sharing, health, dental, vision. Company paid life insurance, STD and LTD; supplemental life insurance, tuition reimbursement, paid time off, and 10 company paid holidays.

To learn more about our company, please visit our web site at